Legal Document

Privacy Policy

Last updated: December 2024  |  Effective Date: January 1, 2024

Effective Date: January 1, 2024  |  Last Revised: December 2024
This Privacy Policy applies to Truzon Solar and its website truzonsolar.shop

1 Introduction

Welcome to Truzon Solar ("we," "our," or "us"). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, contact us, make an enquiry, or use any of our products and services.

By accessing our website at truzonsolar.shop, filling any enquiry form, or engaging with our services, you acknowledge that you have read, understood, and agree to be bound by all the terms of this Privacy Policy.

Our Commitment: Truzon Solar respects your privacy and is dedicated to protecting your personal data. We collect only what we need and use it only for the purposes described in this policy. We never sell your personal information to third parties for their commercial gain.

If you have questions or concerns about this Privacy Policy, please contact us at info@truzonsolar.shop or visit our store at Shop No. 42, Himalaya Mall Complex, Gurukul Road, Ahmedabad, Gujarat 380052.

2 Information We Collect

We collect information that you provide directly to us, information collected automatically when you use our website, and information from third-party sources. The categories of information we may collect include:

2.1 Personal Information You Provide

  • Contact Details: Full name, phone number, mobile number, email address, and postal/residential address
  • Enquiry Information: Subject of enquiry, nature of solar requirements (residential/commercial), property details (roof area, current electricity consumption), and any messages you send us
  • Transaction Information: Details of products or services purchased, payment information (processed securely via third-party payment gateways), billing and delivery addresses
  • Identity Verification: In some cases, we may request identity documents for subsidy application purposes as required by government schemes
  • Communication Preferences: Your preferences regarding receiving marketing and service communications from us

2.2 Information Collected Automatically

  • Log Data: IP address, browser type and version, pages visited, time and date of visits, referring/exit pages
  • Device Information: Device type, operating system, screen resolution, and unique device identifiers
  • Usage Data: How you interact with our website, features you use, links you click, and search queries
  • Cookie Data: Session cookies, persistent cookies, and similar tracking technologies (see Section 6 for details)
  • Location Data: Approximate geographic location derived from IP address

2.3 Information from Third Parties

  • Information from social media platforms if you interact with our social media pages
  • Information from business partners, referral sources, or authorized dealers
  • Publicly available information for business verification purposes

3 How We Use Your Information

We use the information we collect for the following lawful purposes:

3.1 Service Delivery

  • Processing and responding to your solar enquiries and service requests
  • Conducting site surveys and preparing customized solar proposals
  • Delivering and installing solar products at your premises
  • Processing payments, invoicing, and maintaining financial records
  • Assisting with government subsidy applications and DISCOM approvals
  • Providing after-sales service, maintenance, and warranty support

3.2 Communication & Marketing

  • Sending service updates, appointment reminders, and installation notifications
  • Sharing promotional offers, new product launches, and solar scheme updates
  • Sending newsletters, educational content about solar energy, and tips
  • Conducting customer satisfaction surveys and feedback collection
  • Re-engaging past customers with relevant offers (subject to your consent)

3.3 Legal & Business Purposes

  • Complying with applicable laws, regulations, and government requirements
  • Enforcing our Terms and Conditions and other legal agreements
  • Preventing fraud, abuse, and unauthorized access to our systems
  • Resolving disputes and protecting our legal rights
  • Maintaining business records as required by taxation and accounting laws

3.4 Analytics & Improvement

  • Analyzing website traffic and usage patterns to improve user experience
  • Understanding customer needs and preferences to improve our products
  • Conducting market research and business intelligence activities

4 Notification and Communication Consent

Important Notice: By accepting this policy or checking the communication consent checkbox on our enquiry form, you acknowledge and consent to receive notifications and communications from us as described below.

By accepting this policy, you acknowledge and consent to receive notifications and promotional communications from us through various channels, including but not limited to email, mobile push notifications, SMS, RCS (Rich Communication Services), WhatsApp, or any other digital communication platforms.

4.1 Types of Communications

  • Transactional Messages: Order confirmations, appointment bookings, installation updates, payment receipts, and service reports — these are essential and sent regardless of marketing preferences
  • Service Notifications: AMC reminders, warranty expiry alerts, system performance updates, and maintenance scheduling
  • Promotional Communications: Solar scheme updates, new product launches, seasonal offers, referral programs, and educational content about solar energy
  • OBD (Outbound Dialer): We may use automated voice calls to inform you about important updates, government schemes, or follow up on your enquiries
  • Google RCS: We may use Rich Communication Services through Google to deliver enhanced, interactive messages to your Android device
  • WhatsApp Business: We may contact you on WhatsApp to send catalogues, updates, appointment reminders, and respond to your queries

4.2 How to Opt Out

If you prefer not to receive such updates or marketing communications, you may opt out at any time by:

  • Contacting us via email at info@truzonsolar.shop with "Unsubscribe" in the subject line
  • Calling us at +91 71254 78098 during business hours
  • Clicking the "Unsubscribe" link provided in any marketing email we send you
  • Replying "STOP" to any SMS marketing message we send
  • Visiting our store at Shop No. 42, Himalaya Mall Complex, Gurukul Road, Ahmedabad and submitting an opt-out request in writing

Please Note: Opting out of marketing communications will not affect the receipt of transactional communications essential to your ongoing service relationship with Truzon Solar (such as appointment confirmations, installation updates, and service reports).

5 Information Sharing & Disclosure

We do not sell, trade, or rent your personal information to third parties. However, we may share your information with trusted parties in the following limited circumstances:

5.1 Service Partners

We work with carefully vetted partners who assist us in delivering our services. These include installation sub-contractors, transportation companies, payment gateway providers, and IT service providers. These partners are contractually bound to use your data only for the specific service they provide us and maintain appropriate security measures.

5.2 Government & Regulatory Bodies

We may share your information with DISCOM (distribution companies), MNRE, GUVNL, Gujarat government departments, and other regulatory authorities as required for solar installations, net metering, and subsidy applications on your behalf.

5.3 Solar Product Manufacturers & Brands

For warranty registration and service purposes, we may share your contact details and installation information with solar panel manufacturers and inverter companies whose products you have purchased.

5.4 Legal Requirements

We may disclose your information if required to do so by law, regulation, legal process, or governmental request, or to protect the rights, safety, or property of Truzon Solar, our customers, or others.

5.5 Business Transfers

In the event of a merger, acquisition, restructuring, or sale of assets, your personal information may be transferred as part of such transaction, subject to the same privacy protections described in this policy.

6 Cookies & Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience and analyze website traffic.

6.1 Types of Cookies We Use

  • Essential Cookies: Required for the website to function properly. Cannot be disabled.
  • Analytics Cookies: Help us understand how visitors interact with our website (e.g., Google Analytics). Data is anonymized and aggregated.
  • Functional Cookies: Remember your preferences and settings to provide a personalized experience.
  • Marketing Cookies: Used to deliver relevant advertisements and track campaign effectiveness.

6.2 Managing Cookies

You can control and manage cookies through your browser settings. Most browsers allow you to refuse cookies or alert you when cookies are being sent. Note that disabling cookies may affect certain features of our website. You can also opt out of Google Analytics at tools.google.com/dlpage/gaoptout.

7 Data Security

We implement industry-standard security measures to protect your personal information from unauthorized access, disclosure, alteration, and destruction. Our security practices include:

  • SSL/TLS encryption for all data transmitted through our website
  • Secure, access-controlled servers with regular security audits
  • Restricted employee access to personal data on a need-to-know basis
  • Regular staff training on data protection and privacy best practices
  • Secure destruction of physical documents containing personal information

⚠ While we take all reasonable precautions to protect your data, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security of your information.

In the event of a data breach that is likely to result in a risk to your rights and freedoms, we will notify the relevant authorities and affected individuals as required under applicable data protection laws.

8 Your Rights

Under applicable data protection laws and regulations, you have the following rights with respect to your personal information:

  • Right to Access: Request a copy of the personal information we hold about you
  • Right to Rectification: Request correction of inaccurate or incomplete personal data
  • Right to Erasure: Request deletion of your personal data where there is no legitimate reason for us to continue processing it
  • Right to Restrict Processing: Request that we restrict processing of your data in certain circumstances
  • Right to Data Portability: Request transfer of your data to another organization in a machine-readable format
  • Right to Object: Object to processing of your personal data for direct marketing purposes
  • Right to Withdraw Consent: Withdraw consent at any time for processing based on your consent (without affecting prior processing)

To exercise any of these rights, please contact us at info@truzonsolar.shop. We will respond to your request within 30 days.

9 Third-Party Links

Our website may contain links to third-party websites, such as government portals (MNRE, GUVNL), partner brand websites, and social media platforms. We have no control over the content or privacy practices of these external sites. We encourage you to review the privacy policies of any third-party sites you visit. Truzon Solar is not responsible for the privacy practices or content of external websites.

10 Children's Privacy

Our website and services are intended for adults aged 18 and above. We do not knowingly collect personal information from children under the age of 18. If you believe we have inadvertently collected data from a minor, please contact us immediately at info@truzonsolar.shop so we can promptly delete such information.

11 Changes to This Privacy Policy

We reserve the right to modify this Privacy Policy at any time to reflect changes in our practices, legal requirements, or business operations. When we make material changes to this policy, we will:

  • Update the "Last Updated" date at the top of this page
  • Post a notice on our website homepage indicating the update
  • Send an email notification to registered customers for significant changes

We encourage you to review this Privacy Policy periodically. Your continued use of our website or services after any changes constitutes your acceptance of the updated policy.

12 Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please do not hesitate to contact us:

Truzon Solar
Shop No. 42, Himalaya Mall Complex, Gurukul Road,
Ahmedabad, Gujarat 380052, India

📞 Phone: +91 71254 78098
✉ Email: info@truzonsolar.shop
⏰ Hours: Monday – Saturday, 9:00 AM – 7:00 PM

We are committed to resolving any privacy-related concerns promptly and transparently. Your trust is our priority.