Welcome to Truzon Solar. By accessing our website at truzonsolar.shop, placing an enquiry, placing an order, or using any of our products or services, you agree to be legally bound by these Terms and Conditions ("Terms"), our Privacy Policy, and any additional terms applicable to specific services.
Important: Please read these Terms carefully before using our services. If you do not agree to any part of these Terms, you must not use our website or services. Your continued use of our website or engagement with our services after any update to these Terms constitutes your acceptance of the revised Terms.
These Terms constitute a binding legal agreement between you ("Customer," "you," or "your") and Truzon Solar ("we," "us," "our," or "Company"), a company registered in Gujarat, India, with its principal place of business at Shop No. 42, Himalaya Mall Complex, Gurukul Road, Ahmedabad, Gujarat 380052.
Persons below the age of 18 years are not permitted to use our services or enter into any agreement with us without the consent and supervision of a parent or legal guardian.
Truzon Solar provides the following products and services, subject to these Terms:
Our services are primarily available in Ahmedabad and across Gujarat. We reserve the right to limit, suspend, or discontinue any product or service at any time at our sole discretion. We will endeavor to provide notice of any such changes where reasonably possible.
All quotations provided by Truzon Solar are valid for 30 days from the date of issue unless otherwise stated. Quotations are subject to revision if there are changes in site conditions, customer requirements, government regulations, or significant changes in product prices due to market conditions.
An order is deemed accepted only upon receipt of a signed agreement or purchase order AND payment of the specified advance amount. A verbal or email commitment does not constitute a binding order.
All prices quoted are exclusive of applicable taxes (GST) unless explicitly stated otherwise. Prices are subject to change without notice, but any confirmed order will be honoured at the price stated in the signed agreement. Government subsidy amounts, when applicable, are subject to approval by the relevant government authority and cannot be guaranteed by Truzon Solar.
In case of delayed payments, Truzon Solar reserves the right to suspend work, withhold delivery of goods, charge interest at 18% per annum on overdue amounts, and recover all costs incurred in collecting overdue payments.
For Truzon Solar to carry out a successful installation, the Customer agrees to:
Estimated installation timelines are provided in good faith but are not guaranteed. Delays may occur due to weather conditions, material availability, DISCOM inspections, or other factors beyond our control. Truzon Solar will communicate any significant delays promptly.
Our pre-installation site survey is based on conditions at the time of the visit. Truzon Solar is not liable for unforeseen structural issues, hidden electrical faults, or other conditions discovered during or after installation. Additional charges may apply for work required beyond the original scope.
Upon completion, our engineers will commission the system, conduct performance testing, and provide you with a handover document including all manuals, warranty cards, and system overview. You are required to sign the completion/handover certificate upon satisfactory installation.
Truzon Solar provides a 1-year workmanship warranty on all installations. This covers defects directly resulting from our installation work, including structural mounting, electrical connections, and commissioning. This warranty does not cover damage caused by natural disasters, acts of God, misuse, unauthorized modifications, or third-party interference.
Warranties are void or limited in the following circumstances:
To claim warranty service, contact us at info@truzonsolar.shop or call +91 71254 78098. We will assess the claim within 3 working days and schedule service accordingly. Warranty service is provided during normal business hours Monday – Saturday, 9 AM – 7 PM.
⚠ Important: Please read this section carefully as it limits Truzon Solar's liability to you.
To the maximum extent permitted by applicable law, Truzon Solar shall not be liable for:
Our maximum aggregate liability to you for any claim arising from our products or services shall be limited to the total amount paid by you to us for the specific product or service giving rise to the claim.
Any energy generation estimates, electricity bill savings projections, or ROI calculations provided by Truzon Solar are estimates based on average conditions and historical data. Actual performance may vary due to weather, shading, dust, grid availability, and other variables. Such estimates do not constitute a guarantee of performance.
All content on the Truzon Solar website including text, images, logos, graphics, videos, product descriptions, and design elements are the intellectual property of Truzon Solar or its licensors and are protected under applicable Indian and international copyright, trademark, and other intellectual property laws.
You may not copy, reproduce, modify, distribute, transmit, display, or create derivative works from any content on our website without our prior written consent. Limited personal, non-commercial use is permitted for informational purposes.
Our trademarks, trade names, service marks, and logos may not be used in connection with any product or service without our prior written approval.
By using our services or checking the communication consent on our enquiry form, you expressly agree to receive communications from Truzon Solar through the channels described below.
By submitting an enquiry, placing an order, or consenting via our contact form, you acknowledge and agree to receive notifications and promotional communications from Truzon Solar through various channels, including but not limited to:
You may withdraw consent for marketing communications at any time by contacting us at info@truzonsolar.shop. Transactional messages essential to your service will continue regardless of marketing preferences.
For more details on our communication practices, please refer to our Privacy Policy.
Products may be returned within 7 days of delivery only if they are damaged in transit or have a manufacturing defect verified by our technical team. Products must be in original, unused condition with all original packaging. Installed products cannot be returned. Products purchased from third-party dealers or online marketplaces must be returned through those channels.
Approved refunds will be processed within 10–15 business days via the original payment method. Refunds for payments made by cheque will be issued as a bank transfer to a verified account.
We encourage you to first contact us directly at info@truzonsolar.shop or call +91 71254 78098 if you have any concern or dispute. Most issues can be resolved amicably and promptly through direct communication. We are committed to addressing your concerns within 7 business days.
If a dispute cannot be resolved through informal means within 30 days, either party may refer the matter to arbitration. Such arbitration shall be conducted in accordance with the Arbitration and Conciliation Act, 1996, and the arbitration proceedings shall be held in Ahmedabad, Gujarat. The language of arbitration shall be English or Gujarati.
Nothing in these Terms shall limit or exclude your rights as a consumer under the Consumer Protection Act, 2019. You retain the right to approach the appropriate Consumer Dispute Redressal Forum or Commission if you are unsatisfied with our resolution of your complaint.
These Terms and Conditions shall be governed by and construed in accordance with the laws of India. Any dispute, claim, or controversy arising out of or in connection with these Terms, including any question regarding its existence, validity, or termination, shall be subject to the exclusive jurisdiction of the courts in Ahmedabad, Gujarat, India.
If any provision of these Terms is found to be invalid or unenforceable by a court of competent jurisdiction, the remaining provisions shall continue to be valid and enforceable to the fullest extent permitted by law.
Truzon Solar reserves the right to modify these Terms and Conditions at any time. We will notify customers of material changes by posting a notice on our website and, where feasible, by email notification. Changes take effect from the date of publication unless a later effective date is stated.
It is your responsibility to periodically review these Terms. Your continued use of our services after any change constitutes your acceptance of the new Terms. If you do not agree to the updated Terms, you must discontinue use of our services.
For any questions, concerns, or queries regarding these Terms and Conditions, please contact us:
Truzon Solar
Shop No. 42, Himalaya Mall Complex, Gurukul Road,
Ahmedabad, Gujarat 380052, India
📞 Phone: +91 71254 78098
✉ Email: info@truzonsolar.shop
⏰ Business Hours: Monday – Saturday, 9:00 AM – 7:00 PM
By using Truzon Solar's website and services, you acknowledge that you have read, understood, and agree to these Terms and Conditions.